A COMPREHENSIVE RANGE OF SERVICES
TO ADVISE AND GUIDE YOU

Our approach is all about commitment and availability for our customers. This is why we offer a full range of services in addition to our suite of software. Our teams are at your disposal to advise and assist you in identifying new areas of productivity within your production facilities.

We have a full range of services to offer you • Advice • Installing our suite of software • Customised IT development • Full MES solution • Training • Support • Maintenance

Advice: targets, issues, return on investment

A project is much more than just installing software. Before reaching the installation stage, there’s a strategic need to think about your current organisation, its strengths and areas that could be improved. And to do that, our teams conduct a pragmatic on-site analysis in your production areas. Their analysis is based on an individual target-based methodology. This enables us to understand the issues involved with each workstation and predict the return on investment of potential improvements. Using these results, we draw up a proposed action plan that we discuss with you. We then write a set of specifications for implementing the solution in the new context defined in conjunction with you.

The project: implementing the software solution, customisation, training

Many of our clients ask us to handle the complete implementation of the project. Selecting this option gives you a turnkey solution. Alternatively, your teams can implement our software themselves, supervised and guided by our experts. We can also carry out the customised IT development required to customise our suite of software or create a functional component that meets your specific needs. Finally, we will also train your teams to ensure that the information is transferred properly and the solution can be used beneficially by everybody.

Post-project: continuity, ongoing development

To guarantee you quality follow-up and backup, we organise support internally. Our team of engineers have an in-depth knowledge of our solutions as well as our clients’ needs. They can assist you with specific issues linked to the use or configuration of the software. For even greater efficiency, they often deal with the software off-site to provide you with a fast, direct solution. They also carry out maintenance to the applications. That includes correcting and stabilising our solutions, as well as developing new functionalities that meet your requirements. As a result, our solutions provide you with continuity and the capability of ongoing development.